Return & Refund Policy
30-Day Return Guarantee
We want you to feel confident shopping with MoranX. We offer a 30-day return policy for eligible items delivered to the United States, United Kingdom, Canada, Australia, Germany, and other destinations we serve.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and in original condition
- All original tags attached
- Returned in the original packaging
- No signs of wear, damage, or alteration
Please note: Items that do not meet these conditions may not be accepted.
Return Locations
United States orders: Eligible returns can be sent to our US return warehouse. We will provide the address by email.
International orders: We do not currently offer local return addresses in every destination country. Returns may need to be shipped to a designated facility in the United States or China, depending on the item and return arrangements.
International return shipping can cost more than domestic shipping. Please consider this before placing your order. You may contact us before purchasing to ask about the expected return destination for an item.
Please use the address provided by our support team rather than the sender address on your parcel.
How to Initiate a Return
To start a return, please contact us at:
Email: service@moranx.com
Include the following information:
- Order number
Our support team will provide return instructions within 1–2 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Refunds
After receiving your return, we will inspect it and notify you of the outcome. Eligible refunds are processed within 1–2 business days of inspection and issued to the original payment method.
Your bank or payment provider may take additional time to post the refund.
Original delivery charges are generally not refunded for voluntary change-of-mind returns, except where applicable law requires otherwise. We do not charge a restocking fee.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or style, please return your item and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
We will:
- Cover return shipping costs
- Offer a replacement or full refund
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you still need help, please get in touch with us at service@moranx.com
Contact Us
Email: service@moranx.com
Business Hours: Monday–Friday, 9 AM – 5 PM (PST)